NiCE Invoicing Policy
Catalog row in Vendor License Sources · Cited
- Kind
- Contract
- Format
- HTML
- Applies to
- Invoice start dates, frequencies and variance billing for MRC, ARC, annual and usage-based cloud services, software and support. The page carries no publication or effective date, so effectiveDate is null.
- Evidence
- CXone MRC services are invoiced monthly in arrears
- CXone ARC services bill usage monthly and the minimum annually
- Usage-based CXone services are invoiced on actual usage
- NiCE CX WFM and related services bill variance at 120%
- Overage Conversations are invoiced at 130%
- Variance measures actual spend against the Minimum Commitment
- Usage before the Commencement Date is invoiced on actual use
- Software is invoiced in advance at delivery