What constitutes license utilization in MXO?
Catalog row in Vendor License Sources · Cited
- Kind
- Product documentation
- Format
- HTML
- Applies to
- How Medallia Experience Orchestration counts licensed interactions: requests via JS tag, mobile SDKs and API endpoints, exceptions, utilization report. Undated.
- Evidence
- MXO licenses interaction volume, not channels or users
- Any request to MXO counts as utilization
- Unconfigured interactions via RegEx still consume licence
- One licensed interaction per request regardless of points or actions
- Follow-on conversations use a second interaction
- MXO API routes have no interaction map
- Datastores, profile and GDPR delete calls are not licensed
- MXO utilization report is per workspace