Medallia Master Subscription Agreement (Terms of Use)
Catalog row in Vendor License Sources · Cited
- Kind
- Contract
- Format
- HTML
- Applies to
- Master Subscription Agreement published in the Medallia Agile Research documentation: Orders, Forever Free offering, use restrictions, customer data, payment, term, data transfer, audit, indemnity, arbitration. Headed "last updated: April 2022" (month only; first day used).
- Evidence
- Forever Free is limited to one user and 200 respondents per month
- Exceeding an Order leads to a new Order or curtailment
- Order prevails over the Master Subscription Agreement
- Use limited to authorised users and internal business purposes
- API and SDK licence is for enabling use of Medallia Products
- Fees are non-cancelable and non-refundable
- Data download for at least 30 days after termination
- Customer audit of Medallia is limited to once a year
- Disputes under the MSA go to ICC arbitration in London
- MSA may be modified by online publication
- Customer must not configure Medallia to collect payment card or government ID data