Lucid Software Inc. Terms of Service
Catalog row in Vendor License Sources · Cited
- Kind
- Contract
- Format
- HTML
- Applies to
- Master online terms for Lucidchart, Lucidspark and other Lucid Subscription Services, including airfocus: acceptance (s1), user types (s2), subscription services, renewal and free trials (s3), use restrictions (s4), multi-user accounts (s10), billing (s12) and term and termination (s15). Headed "Last updated: July 1, 2026".
- Evidence
- Use is for internal purposes during the Subscription Term evidence
- Paid users can be added mid-term at the current unit price evidence
- Subscriptions renew automatically with the same products and quantity evidence
- Multi-User Plans must give 30 days' notice to cancel or reduce evidence
- User subscriptions are for named individuals and are reassignable evidence
- Affiliates may use a Multi-User Plan evidence
- Products and quantities cannot be decreased during a term evidence
- Fees are non-cancellable and non-refundable evidence
- Renewal pricing can change on written notice evidence
- Invoices are due 30 days after the invoice date evidence
- Late fee of 1.5 percent per month on undisputed amounts evidence
- Resale and third-party access are prohibited evidence
- Competitive use is restricted evidence
- Content in a Multi-User Plan is controlled by the account owner evidence
- An organization can bring existing accounts into a Multi-User Plan evidence
- Services are not designed for Protected Information evidence
- Unresolved suspension downgrades the account to free evidence
- Free trial converts to a paid plan unless cancelled evidence
- Upgrading mid-term credits the previous payment evidence
- Cancelling a Multi-User Plan can downgrade users to free accounts evidence