KnowBe4 Terms of Service
Catalog row in Vendor License Sources · Cited
- Kind
- Contract
- Format
- HTML
- Document id
- Last updated: December 16, 2025
- Applies to
- Customer terms for all KnowBe4 Subscription Services (Web Hosted Services, Software, Support, Professional Services, Training Content) unless a fully executed master agreement applies: s.1 Definitions (User), s.2 Payment Terms, s.3 Usage and Rights (seat cap, reassignment, Limited Access Account), s.4 Restrictions and LMS use, s.5 Term, auto-renewal and termination, s.12 governing law and assignment.
- Evidence
- ToS govern unless a master agreement is executed
- Continued use after changes is deemed acceptance
- Right to access limited to internal organizational use
- Definition of User
- Seats only for unique business-domain addresses
- Users include employees, contractors and agents
- Seat cap and overage obligation
- Reassignment limited to workforce attrition
- Additional Users co-terminous
- Usage monitoring and certification
- No decrease of term or quantities
- Commitment in full; sales final
- All sales final
- Automatic renewal for equal periods
- Customer termination without relief of payments
- Remaining fees accelerate
- Remove Training Content from LMS after term
- Return or destroy copies
- Seats not transferable to Affiliates without consent
- Joint and several liability for Affiliates
- Default 30-day Limited Access Period
- Governing law by domicile