KeysightCare Support Terms and Conditions
Catalog row in Vendor License Sources · Cited
- Kind
- Support terms
- Format
- Document id
- L100-20G
- Applies to
- Revision Date 1-Jun-2026 (Ver. No. 7; supersedes L100-20F). Governs KeysightCare, Basic/Essential/Enterprise and Silver/Gold/Platinum support, including Application Software support.
- Evidence
- KeysightCare renewal terms must be continuous; reinstatement after a gap needs approval and may cost extra
- Renewal fees and renewal term lengths are set by Keysight at its sole discretion
- Keysight may cease offering or refuse renewals at any time
- Some new features delivered as application software updates need additional licences
- Technical Support is provided only to the registered original owner or licensee for the Term
- Cancellation needs Keysight consent and carries no refund obligation