Benefits related to Multi-tenant Cloud Customer Bill of Rights
Catalog row in Vendor License Sources · Cited
- Kind
- Policy
- Format
- HTML
- Applies to
- Infor-proprietary Subscription Software hosted by Infor in a multi-tenant environment: product swaps, storage, non-production environments, programmatic access, Severity 1 support and availability credits. Undated; benefits "subject to change in Infor's discretion".
- Evidence
- Multi-tenant product swaps once a year without reducing fees (evidence)
- Multi-tenant product swaps once a year without reducing fees (MT Cloud Bill of Rights)
- Velocity Suite and third-party products cannot be swapped (evidence)
- Cloud storage counts all environments (evidence)
- Additional non-production environments have a 6-month minimum (evidence)
- Programmatic access is priced on throughput through Infor OS (evidence)