Glean Terms of Service
Catalog row in Vendor License Sources · Cited
- Kind
- Contract
- Format
- Applies to
- Master agreement for the Glean Work AI Platform: access, hosting and model options, restrictions, Customer Data, fees, trials, warranty, indemnity, liability and term. Footer version v5Jun2026.
- Evidence
- Use above the Order Form is billed in arrears
- Affiliates and managing third parties may act as Users for the customer's benefit
- Users include employees, contractors and consultants
- A Customer Affiliate that orders gets a separate agreement
- Customers choose to host in their own or Glean's cloud account
- Customers may use any supported model from any supported Model Provider
- The service may not be resold or run as a hosted service for third parties
- Benchmarking is limited to internal evaluation
- The service may not be used to build competing products
- The customer keeps rights in Customer Data, Input and Output
- Without a BAA the customer may not process HIPAA Data
- Reseller purchases follow reseller pricing and cannot change the Agreement
- The service may not be cancelled during the Subscription Term
- Glean may suspend access after 30 days of uncured non-payment
- Trial liability is capped at 50,000 US dollars
- Each party's liability is capped at twelve months of fees
- Updated terms apply at renewal or on a new Order Form
- Assignment needs consent except in a merger or sale
- Glean indemnifies for infringement claims against the service
- Customer Data is deleted on termination
- Customers in their own cloud account or on their own model key must apply Localized Updates