Publisher

Glean

Glean sells its Work AI Platform as a subscription licensed per user per month, in a current Enterprise Flex model that adds a pooled FlexCredit allowance for advanced AI features, a Core Suite model that bills model usage as an upfront Model Hub commit, and a legacy Enterprise model, all under Terms of Service whose Order Form sets quantities, fees and term.

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Overview articleGlean licensingGlean sells its Work AI Platform as a subscription licensed per user per month, in a current Enterprise Flex model that adds a pooled FlexCredit allowance for advanced AI features, a Core Suite model that bills model usage as an upfront Model Hub commit, and a legacy Enterprise model, all under Terms of Service whose Order Form sets quantities, fees and term.Cited · Edited 2026-10-13 · 11 references

Guides

Glean Enterprise Flex, Core Suite and FlexCreditsCited · Edited 2026-10-13

Glean Terms of Service and contract documentsCited · Edited 2026-10-13

Glean AI Addendum, models and data handlingCited · Edited 2026-10-13

Glean usage limits, connectors and agentsCited · Edited 2026-10-13

Licensing Data

From the Glean catalog: how usage is counted, the rules that apply, the programs licences are bought through and the SKUs. Backed by 55 verbatim excerpts from 15 Glean documents.

Metrics 9

Client API callAPI call Connected ApplicationApplication Core Suite seatSeat Enterprise Flex SeatSeat FlexCreditCredit Glean Agent RunRun Model Hub UsageUS dollars of LLM usage Thinking Mode Assistant QueryQuery

Rules 55

A Customer Affiliate that orders gets a separate agreementUse rights Affiliates and managing third parties may act as Users for the customer's benefitUse rights Agent runs consume FlexCredits at a variable rateCounting Assignment needs consent except in a merger or saleRestriction Benchmarking is limited to internal evaluationRestriction Client APIs consume FlexCredits while platform and admin APIs are unlimitedCounting Core Suite is licensed per user per monthCounting Credentials may not be shared between individualsRestriction

Programs 8

Business Associate AgreementCompliance Customer Key and Glean Universal Model KeyModel option Hosting optionDeployment choice Limited Retention AddendumData handling Reseller and marketplace purchasingChannel Technical Services AddendumProfessional services Trials and Preview FeaturesEvaluation Usage limits and alertsUsage governance

SKUs 8

FlexCredit PackCited Glean Core SuiteCited Glean Enterprise FlexCited Glean Flexible Model ManagementCited Glean Model Hub UsageCited Glean Protect+Cited Premium SupportCited Standard SupportCited

Products

Enterprise Search Software 4

Connectors, Enterprise search, Glean Platform, Glean Work AI Platform

Generative AI Software 2

Glean Agents, Glean Assistant

API Platforms 1

Client APIs

Application Development Software 1

Glean Developer Tools

Data Security Software 1

Glean Protect