Genesys Cloud Services Agreement (V20250121 V2.0)
Catalog row in Vendor License Sources · Cited
- Kind
- Contract
- Format
- Applies to
- Master terms for direct Genesys Cloud customers: definitions, access rights, use restrictions, payment and overage, warranties, liability, term and renewal, data, assignment, order of precedence. The date is the 2026-01-07 entry in the revision history that replaced the PS app definition with Genesys apps.
- Evidence
- Committed quantities not used are forfeited
- Usage above commitment is charged monthly in arrears
- Prepaid amounts are non-refundable and orders non-cancelable
- Renewal needs 45 days notice and renewal prices may change
- Access rights are internal, non-transferable and revocable
- Customer may not provide outsourcing, hosting or ASP services with the Materials
- Benchmark results may not be published
- Change of control to a competitor lets Genesys terminate
- Genesys apps are sold separately from the Cloud Services
- Third-party products follow their own licence terms
- Third-party products and additional services outrank the Services Order
- Genesys may update incorporated support and security terms