Epicor Master Customer Agreement (July 30, 2026)
Catalog row in Vendor License Sources · Cited
- Kind
- Contract
- Format
- Applies to
- Master terms for Products (Software, SaaS, DaaS, hardware), Support and Consulting Services ordered from Epicor Software Corporation or an Affiliate; incorporated into each Order with any Product Supplement. Page footer dated July 30, 2026.
- Aliases
- MCA; Master Terms and Conditions
- Evidence
- Licence is for internal business purposes during the License Term (evidence)
- Licence is for internal business purposes during the License Term (MCA)
- Named user logins cannot be shared but can be redeployed on notice (evidence)
- Concurrent access may not exceed the Order quantity (evidence)
- Users are employees or contractors of the customer (evidence)
- On-premises Software runs on customer-controlled hardware or co-location (evidence)
- No copying, modifying or using Deliverables to build products or services (evidence)
- Epicor may suspend use for breach of the usage restrictions (evidence)
- Customer must monitor usage and report excess use (evidence)
- Epicor may monitor usage remotely (evidence)
- Annual compliance certification within 10 business days (evidence)
- Excess Named or Concurrent Users are paid within 10 days of invoice (evidence)
- User count changes are notified to Epicor sales (evidence)
- Perpetual Support renews yearly unless cancelled 90 days ahead (evidence)
- Support fees are paid annually in advance and may be withheld if overdue (evidence)
- Additional perpetual products join the existing Support subscription (evidence)
- SaaS and subscription Support runs with the License Term (evidence)
- Customizations need separate Customization Support (evidence)
- Trial Services are for non-production use only (evidence)
- Orders renew automatically under the then-current MCA (evidence)
- Early SaaS termination leaves the remaining SaaS fees payable (evidence)
- Licence rights end when the Agreement or Order terminates (evidence)
- Assignment and corporate transactions need Epicor consent and may incur a transfer fee (evidence)
- Epicor may discontinue products or support on 180 days notice (evidence)
- Third-Party Applications may only be used with Epicor Products (evidence)
- SaaS customer data is returned on request within 30 days (evidence)
- SaaS may be suspended for undisputed fees 30 days past notice (evidence)
- Purchase orders and roadmap statements do not change the Agreement (evidence)
- Reseller purchases follow the reseller payment terms (evidence)
- Microsoft Embedded Maintenance gives new Microsoft versions (evidence)
- Automotive data services carry their own supplements (evidence)
- Third-party applications may be discontinued on 180 days notice (evidence)