BMC Software Source

Service Level Agreement for Subscription Services Offerings

Catalog row in Vendor License Sources · Cited

Kind: Contract
Format: PDF
Applies to: Monthly Service Commitment for Control-M SaaS (99.95%) and Control-M Archive Service (99.9%), Service Credits and credit request procedure. Referenced by TSMA Attachment B §4.1(a). Undated.
Aliases: SLA
Evidence: Control-M SaaS carries a 99.95% monthly availability commitment