Atera Terms of Use
Catalog row in Vendor License Sources · Cited
- Kind
- Contract
- Format
- HTML
- Applies to
- Master agreement between Atera Networks Ltd. (or a group company) and the customer for the Atera Cloud IT Management Service, the Platform and the End-User Software: §2 Right and License (internal use, MSP use), §3 Account Registration (Admins, technicians, Permitted Users), §4 Subscriptions (Order Form, upgrades, Trial Subscription, SLA), §5 Restrictions and Usage Limits, §8 AI Features, §9 Third-Party Services, §11 Term and Termination (auto-renewal, 60-day annual cancellation), §12 Fees (Permitted Users, Robin Contacts, resellers), §16 General (assignment). Page footer states "Last updated: December 30, 2025".
- Aliases
- Atera ToU; Atera Terms; Terms of Service
- Evidence
- Fees are due on the Permitted Users in the Order Form, not on actual use
- Unused seats are not refunded or carried into the renewal
- Technician logins may not be shared
- Per-technician use is limited to reasonable use, including devices per technician
- Subscriptions renew automatically for a term of equal length
- Annual subscriptions must be cancelled at least 60 days before expiry
- Use is limited to internal use unless the customer is an MSP
- No resale, sublicensing or service bureau use
- End-Users have no independent right to use the Services
- Robin is billed per active Contact with a quarterly true-up
- Robin quantity resets at renewal to the prior term maximum
- Robin Contact is an active end user assigned to a customer or site
- Atera's usage calculation prevails for third-party services it bills
- Subscription fee changes apply from the next billing cycle
- Reseller-bought subscriptions are governed by the Atera Terms
- Terms may not be assigned without approval except to a successor entity
- On termination the customer must remove the End-User Software
- AI Features may be used only for IT-related purposes