8x8 UCaaS/CCaaS Service Terms
Catalog row in Vendor License Sources · Cited
- Kind
- Contract
- Format
- HTML
- Applies to
- Base service terms (also called the 8x8 Virtual Office and Virtual Contact Center Service Terms) for 8x8 Work, 8x8 Contact Center, 8x8 Editions and 8x8 X Series: agreement and precedence, Orders, pricing commitment, Subscription Commitment, usage, extensions and logins, suspension, term and renewal, termination, liability, arbitration, definitions, regional terms. Headed "Last Updated: April 9, 2026".
- Evidence
- Order prevails over Service Terms
- Agreement forms on use of services
- Virtual Office and Virtual Contact Center renamed
- Pricing set by the first Order caps later Orders
- Renewal rate increase up to 5 percent or list on notice
- Subscription Commitment lasts the whole Initial Term
- Reductions only at renewal on 45 days' notice
- Automatic renewal for 12 months
- One login per UCaaS extension
- Agent is an individual with a unique login
- Customer pays usage charges published on the Usage page
- Regulatory Fees are charged per number
- Fees are non-refundable and non-creditable
- Customer may terminate within 30 days of the Effective Date
- Terms may change on 30 days' notice unless rejected
- Customer may assign only with consent except on sale of business
- Liability capped at 12 months of Service Fees
- Disputes go to AAA arbitration in Santa Clara County
- Equipment financing plan runs for the Order term
- Promotion codes are not cumulative
- Number portability depends on carriers