Support response: Severity 1 within 1 hour, 7 days a week
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Universal Service Level Availability and Support Policy (last updated 2026-09-17), section B.3: Workday responds or escalates within 1 hour 7 days a week for Severity 1, 6 hours Monday to Friday for Severity 2, 24 hours for Severity 3 and 4, and 48 hours for Severity 5. Only trained Named Support Contacts may submit cases, and there are no resolution commitments.
- Applies when
- Logging a production support case.
- Applies to
- All Workday Service product lines.