Scheduled Maintenance capped at 3 hours weekly, 4 monthly and 4 quarterly
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Universal Service Level Availability and Support Policy (last updated 2026-09-17), section A.3: Scheduled Maintenance will not exceed 3 hours weekly plus 4 hours monthly plus 4 hours quarterly. Maintenance beyond the allotted window counts as Unplanned Outage.
- Applies when
- Calculating Unplanned Outage minutes.
- Applies to
- All Workday Service product lines.