Workday Evidence

Universal SLA and Support Policy, A.3: scheduled maintenance

Catalog row in Vendor License Evidence · Cited

Kind: Policy excerpt
Excerpt: 3 hours for weekly maintenance, plus ● 4 hours for monthly maintenance, plus ● 4 hours for quarterly maintenance.
Locator: Universal SLA and Support Policy, A.3
Applies to: All Workday Service product lines.
Supports rules: Scheduled Maintenance capped at 3 hours weekly, 4 monthly and 4 quarterly
Sources: Universal Service Level Availability and Support Policy