Response commitments apply to Enterprise only
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Vercel commits to target response times only for Enterprise subscriptions, by Standard or Premium tier and severity; other channels such as Slack are outside the guidelines. Billing amendment requests must be made within one month of the invoice. (effective 2026-06-12)
- Applies when
- Opening a support ticket
- Applies to
- Enterprise plan
- Related programs