Enterprise Standard and Premium Support
Catalog row in Vendor License Programs · Cited
- Kind
- Support tier
- Term
- Per Order Form
- Definition
- Enterprise target response times depend on the support tier on the Order Form: Standard or Premium.
- Commercial rules
- Severity 1: under 4 business hours (Standard) or under 2 hours, 24/7 (Premium). Vercel commits to respond only to customers with an Enterprise subscription.
- Applies to
- Enterprise customers