Short-notice cancellation of Success Services costs 20% to 60%
Catalog row in Vendor License Rules · Cited
- Kind
- Billing
- Statement
- Service Terms – Success Services s.3: cancelling or postponing scheduled Success Services costs 20% of the related Charges or Success Points with 11-15 Business Days’ notice, 40% with 6-10 days and 60% with 5 days or less, plus unrecoverable third-party costs; if Success Points do not cover the charge, Unit4 may invoice the balance.
- Applies when
- Rescheduling consultancy or training.
- Applies to
- Success Services bought for cash or Success Points.
- Related metrics
- Related programs