Coverage hours must be the same for all products
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Hours of coverage must be the same for all equipment and software products under a support order.
- Applies when
- Ordering support for a mixed estate.
- Applies to
- Maintenance and support for Teradata, Teradata Vantage, Teradata Solutions powered by Dell, Aster Data, Hadoop software and Teradata equipment; not VantageCloud services, which follow the Teradata Cloud Description.
- Related programs