Support included for term licences; perpetual support bought separately
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Tenable Master Agreement §5(b): standard Support Services for Products licensed for a finite License Term are included in the licence fee; support for perpetual licences must be purchased separately in advance; premium support is extra. A perpetual customer whose support lapsed may reinstate it only by paying the fees for the lapsed period. Support includes new minor and major version releases (§5(a)). (Tenable Master Agreement v.7, 12.2025; as retrieved 2026-09-27)
- Applies when
- Budgeting maintenance or reinstating lapsed perpetual support.
- Applies to
- Tenable subscription and perpetual licences.
- Related programs