Tenable Technical Support Plans
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Co-terminous with subscription or maintenance term.
- Aliases
- Standard; Advanced; Premier; Elite
- Definition
- Tenable Technical Support Plans: "a support plan is required for all Tenable software deployments. Customers that have licensed the software through subscriptions, or perpetual customers that have an active maintenance contract, will receive the applicable technical support services" during the term of their agreements.
- Commercial rules
- Four plans: Standard (12x5, next business day), Advanced (24x7x365, P1 < 2 hr), Premier and Elite (24x7x365, P1 < 1 hr). Master Agreement §5(b): standard support is included for term licences; perpetual licences need separately purchased support, and lapsed perpetual support is reinstated only by paying the fees for the lapsed period.
- Applies to
- All Tenable software deployments.