Audience payments are non-refundable except in limited circumstances
Catalog row in Vendor License Rules · Cited
- Kind
- Billing
- Statement
- Once paid, an Audience purchase is not refundable except in limited circumstances; a pro rata refund applies if responses cannot be collected within a reasonable timeframe or SurveyMonkey cancels without cause. (effective 2026-06-10)
- Applies when
- Cancellation
- Applies to
- SurveyMonkey Audience (self-serve)
- Related metrics