Service credits must be claimed within ten business days and are the sole remedy
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- The Customer must request a Service Credit in writing within ten business days after the end of the month of the SLA Failure; the credit is the sole and exclusive remedy and is applied to the next billing cycle at least 60 days after the month.
- Applies when
- Claiming for downtime.
- Applies to
- Sisense Cloud Hosted Product.