Sisense Evidence

Service credits must be claimed within ten business days and are the sole remedy (text)

Catalog row in Vendor License Evidence · Cited

Kind: Contract excerpt
Excerpt: "Customer must notify Sisense in writing and request the Service Credit within ten (10) business days following the end of the calendar month in which the SLA Failure occurred."
Locator: Cloud SLA ss.3.1, 3.2
Applies to: Service credits must be claimed within ten business days and are the sole remedy
Supports rules: Service credits must be claimed within ten business days and are the sole remedy
Sources: Sisense Cloud SLA Addendum