Unused IR Hours expire at the end of the term
Catalog row in Vendor License Rules · Cited
- Kind
- Consumption
- Statement
- Incident Response Retainer Addendum §2.1 and §9: IR Hours must be used within the Initial or Renewal Term in which they were bought; unused hours expire and fees are non-refundable. (effective 2026-07-16)
- Applies when
- Year-end reconciliation of retainer hours.
- Applies to
- Incident response retainers.
- Related metrics
- Related programs