Incident Response Retainer
Catalog row in Vendor License Programs · Cited
- Kind
- Retainer
- Term
- 12 months from purchase; renews for 12 months for the same IR Hours unless either party gives 30 days' notice.
- Aliases
- IR Retainer; Wayfinder IRR
- Definition
- Incident Response Retainer Addendum: IR Services for a customer who "also purchased IR Hours (defined below) as stated in a valid Quote or Purchase Order".
- Commercial rules
- IR Hours are paid as stated in the Purchase Order and are non-refundable; unused hours expire at the end of the term; additional hours at the rate for the current IR Services Level; minimum four hours per activation; total liability capped at $40,000.
- Applies to
- Customers with an MSA who buy IR Hours.
- Related metrics