Support is coterminous and not cancellable
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Support Terms: Singularity Support is coterminous with the Subscription Term in the Purchase Order and cannot be cancelled during that term. Standard and Premium levels have different response times (Priority 1: 4 hours Standard, 1 hour Premium). (effective 2026-08-27)
- Applies when
- Aligning support level and term with platform quantities.
- Applies to
- Singularity Support.
- Related programs