Singularity Support
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Coterminous with the platform Subscription Term.
- Aliases
- Standard Support; Premium Support
- Definition
- Support Terms: "Support Services provided to Customer are coterminous with the applicable Subscription Term stated in a valid Purchase Order (as defined in the Agreement). Support Services are not cancellable during the applicable Subscription Term."
- Commercial rules
- Two published levels, Standard and Premium, with response times from 4 hours (Standard) or 1 hour (Premium) for Priority 1 to 72 or 12 hours for Priority 4 (support levels last updated May 2025). SentinelOne may update tiers from time to time.
- Applies to
- Singularity Platform subscriptions.