SaaS availability SLA is at least 99.9 percent per calendar month
Catalog row in Vendor License Rules · Cited
- Kind
- Service condition
- Statement
- Support Policy section 6: the SLA for each production instance of the SaaS Services is at least 99.9 percent Service Availability during each calendar month of a paid-up SaaS Term; only unavailability exceeding 30 seconds counts.
- Applies when
- Service credits and SLA claims
- Applies to
- SaaS Services