Session counts can only be reduced within 28 days of renewal
Catalog row in Vendor License Rules · Cited
- Kind
- True-up
- Statement
- Reducing concurrent sessions is possible in the portal only within 28 days of the renewal date; plan changes outside the portal need Customer Support. Downgrades require usage within the lower plan's user and device limits.
- Applies when
- Downgrading.
- Applies to
- Paid plans.
- Related metrics