Voice recordings are limited to 120 minutes each
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- XM for Customer Experience s1.3(d): a Voice is a transcript or a recording up to 120 minutes; segments of a longer item count one Voice each. (effective 2026-06-10)
- Applies when
- Voice Interactions
- Applies to
- Frontline Care
- Related metrics