Separate Interactions may not be linked to avoid counting
Catalog row in Vendor License Rules · Cited
- Kind
- Fair use
- Statement
- XM for Customer Experience s1.5: excess over a time limit counts as one additional Interaction, and separate Interactions must not be connected to circumvent the provision. (effective 2026-06-10)
- Applies when
- Interactions exceeding a length limit
- Applies to
- Frontline Care and Frontline Locations
- Related metrics