Service credit is 10 percent of monthly cost between 99.0 and 99.95 percent uptime and 30 percent below 99.0 percent
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Terms of Service s.5: monthly uptime under 99.95 percent but at least 99.0 percent earns 10 percent of the Service’s monthly cost; below 99.0 percent earns 30 percent; the Dedicated IP feature of VPN Business and Enterprise is excluded. (effective 2026-06-23)
- Applies when
- A month with downtime
- Applies to
- Proton Services