Plan and user changes are billed without pro rata refund on reduction
Catalog row in Vendor License Rules · Cited
- Kind
- Billing
- Statement
- GTC Ziffer 3.5: the customer can switch plans and change the maximum number of users; upgrades take effect when made or confirmed; for downgrades and removing apps the notice periods of Ziffer 7.2 and 7.3 apply, and there is no (pro rata) refund.
- Applies when
- Changing plan, user number or apps
- Applies to
- Personio plans, users and apps
- Related metrics
- Related programs