SLA excludes free offerings
Catalog row in Vendor License Rules · Cited
- Kind
- Service level
- Statement
- SLA: the SLA does not apply to Hosted Services provided at no charge, including a Free Trial, Free Plan or Pre-Release Technology. (effective 2026-09-14)
- Applies when
- Using free tiers
- Applies to
- Free Plan, trials and Pre-Release Technology
- Related programs