Downtime below 99.9% earns service credits in days
Catalog row in Vendor License Rules · Cited
- Kind
- Warranty
- Statement
- KnowBe4 uses commercially reasonable efforts to meet a 99.9% monthly availability target. Where average availability for a subscription year falls below target, the customer may claim service credits measured in days (one, three or five days by band), after raising a ticket within one business day of becoming aware of the downtime.
- Applies when
- Claiming service credits.
- Applies to
- All Subscription Services under the ToS.