Grafana Cloud SLA targets 99.5% with service credits
Catalog row in Vendor License Rules · Cited
- Kind
- Service level
- Statement
- Grafana Labs guarantees that 99.5% of requests succeed and 99.5% of autonomous actions complete in a monthly billing period for generally available services; credits run from 10% to 100% of the affected service's monthly cost and must be claimed by ticket within ten days.
- Applies when
- Grafana Cloud outages.
- Applies to
- Grafana Cloud.
- Related programs