Support gaps are charged and cannot be skipped
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Support Agreement 2: gaps in coverage are not allowed; customers buying Support after initial purchase or after expiry may be charged a certification and/or reinstatement fee plus fees for all gaps. (effective 2023-09-07)
- Applies when
- Support bought late or renewed after expiry
- Applies to
- Hardware and software with Support Services
- Related programs