No gaps in support
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Support subscription term on the purchase order
- Definition
- Support Agreement 2: gaps in coverage of Support Services for Products are not allowed; support bought after initial purchase or after expiry may carry certification or reinstatement fees plus fees to cover all gaps.
- Commercial rules
- Gap fees run from shipment or download availability (initial purchase) or from expiry of the previous Support Agreement (renewals). After End of Sale a lapsed support agreement cannot be reinstated.
- Applies to
- Gigamon hardware and software with Support