Freshdesk Pro and Enterprise include 5,000 external collaborators
Catalog row in Vendor License Rules · Cited
- Kind
- Entitlement
- Statement
- Freshdesk pricing page: the Collaborators feature lets customers invite external agents and third parties to help full-time support agents resolve issues; Pro and Enterprise list "5,000 collaborators included" and Growth does not include the feature. The page does not state that collaborators consume agent licences. (vendor page undated; as published on 2026-09-27)
- Applies when
- Involving vendors, partners or other external parties in Freshdesk tickets.
- Applies to
- Freshdesk and Freshdesk Omni Pro and Enterprise.
- Related metrics