Freshdesk agent seats are bought per plan; the Free program is limited to 2 agents
Catalog row in Vendor License Rules · Cited
- Kind
- Floor / cap
- Statement
- Freshdesk support: the plan limits the number of agents that can be added, starting with 2 agents on the Freshdesk Free program (no limit on the older Sprout plan); more agents require a higher plan or additional agent seats, and agents added during a billing cycle are charged pro rata. (vendor page undated; as published on 2026-09-27)
- Applies when
- Adding Freshdesk agents or buying seats mid-cycle.
- Applies to
- Freshdesk.
- Related metrics