Orders are non-cancellable with no refunds for lower usage
Catalog row in Vendor License Rules · Cited
- Kind
- Contract
- Statement
- Subscription Agreement s.12.1: all Orders are non-cancellable and there are no fee adjustments or refunds, including for decreases in usage, during the Subscription Term; the Permitted Capacity is a commitment for the term. (effective 2026-01-01)
- Applies when
- Reducing headcount or usage mid-term
- Applies to
- All subscription Products
- Related metrics
- Related programs