Cloud SLA credits must be claimed within 5 days
Catalog row in Vendor License Rules · Cited
- Kind
- Contract
- Statement
- Cloud Services SLA s.1.2: a Credit Request must be submitted in writing within 5 days of the SLA failure; credits are free days of the affected Cloud Service, one SLA per claim; SLAs do not apply to trial or evaluation customers. (effective 2026-05-01)
- Applies when
- Service outages
- Applies to
- Forcepoint Cloud Services
- Related programs