Support Services renew annually; policy changes apply from the next renewal
Catalog row in Vendor License Rules · Cited
- Kind
- Term
- Statement
- Support Services renew automatically every year unless the customer asks otherwise or terminates them under the agreement. Changes to the support policies take effect for a customer only at its next support renewal.
- Applies when
- Support Services are in force for a Licensed Program.
- Applies to
- Customers under the CLOSA (US Indirect V13.1.1 as cited); other country versions may differ.
- Related programs