Implementation, support and forward deployed engineering are separate service packages
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Pricing page FAQ: Implementation Services provide a dedicated consultant and project plan; Ongoing Support gives 24/7 technical support with optional coaching or a dedicated CSM; Workforce AI and agent customers also get forward deployed engineers.
- Applies when
- A customer plans implementation and support
- Applies to
- Cornerstone support and services
- Related programs