Lapsed support or subscription: 25% reinstatement fee
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Global Renewal Policy: if Support lapses the customer loses fixes, updates and support; if Subscription Software lapses the customer loses the right to use it. Reinstatement requires paying the lapsed period plus a 25% reinstatement or penalty fee (perpetual Support also a new 12-month term).
- Applies when
- Support or subscription not renewed on time.
- Applies to
- Cohesity Support, subscriptions and hardware support.
- Related programs