Support and subscription reinstatement
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Back Maintenance plus at least 12 months
- Aliases
- Back Maintenance
- Definition
- Global Renewal Policy: to reinstate Support on a perpetual licence the customer pays "for the lapsed period of Support, also referred to as ‘Back Maintenance’, plus a minimum of a new 12-month commitment, plus a reinstatement fee."
- Commercial rules
- Reinstatement fee 25% of the lapsed period, minimum 30 days and in 30-day increments, at end-user list price. Lapsed subscriptions may be reinstated at Cohesity's discretion against payment for the lapsed period and a 25% penalty fee. Hardware lapsed more than 90 days must be qualified as service-ready.
- Applies to
- Perpetual licences, subscriptions and hardware Support.