Service Credits only extend the Service Term
Catalog row in Vendor License Rules · Cited
- Kind
- Service condition
- Statement
- Cloud Terms s.4.3: availability or latency shortfalls earn 3 or 10 days of Service Credits (maximum one month per year), claimed within ten business days after the month; credits are non-refundable and only extend the current term.
- Applies when
- Claiming an SLA remedy.
- Applies to
- Cloud Services with a stated Monthly Service Availability.